SmallBizGenius Analysis

Contact Lens King receives generally positive feedback, with customers frequently praising its competitive pricing and efficient delivery. However, some reviewers cite concerns about hidden fees and website usability.

Category Breakdown

Scores based on analysis of 300 recent reviews

Pricing and Value

8.5/10

Many reviewers emphasize Contact Lens King's competitive pricing, often citing significant savings compared to eye doctors and other online retailers. Customers frequently mention using coupons and discount codes to further reduce costs, making it an attractive option for budget-conscious buyers. For example, one reviewer stated, "Great price even with a processing fee of $85, it was way cheaper than my doctor's office, 1-800 contacts and Lens.com."

52 reviews mention this

Shipping and Delivery

7.8/10

A significant number of reviewers praise the speed and efficiency of Contact Lens King's shipping and delivery services. Many customers report receiving their orders quickly and without issues. However, some reviewers mention paying extra for expedited shipping and not receiving it in the promised timeframe. One reviewer noted, "Competitive pricing compared to other stores such as Costco, 1800 Contacts. Box was packed nice a secure. Only complaint, paid for 2nd day expedited and took 1 week."

25 reviews mention this

Customer Service

8.0/10

Several reviewers highlight positive experiences with Contact Lens King's customer service, noting helpful and responsive representatives. Customers appreciate the personalized assistance they receive when resolving issues or verifying prescriptions. For instance, one reviewer said, "The customer service team helped resolve issues (that I created by accident) immediately."

18 reviews mention this

Website Usability

6.5/10

Some reviewers find Contact Lens King's website difficult to navigate, particularly when reordering previous prescriptions. Customers express frustration with the complexity of the ordering process and the lack of intuitive features. One reviewer stated, "The website is far more complicated than it needs to be. Why is it impossible to simply reorder something that has been purchased before?"

12 reviews mention this

Fees and Transparency

5.5/10

A recurring complaint centers around unexpected processing fees added during checkout, which some customers perceive as deceptive. Reviewers express frustration with the lack of transparency regarding these fees and their impact on the final price. As one reviewer put it, "Huge processing fees added at checkout. I had a processing fee equal to the total cost of my 8 boxes of contacts added to my order."

15 reviews mention this

Pros & Cons

What Customers Love

Consistently offers lower prices than competitors, including eye doctors and other online retailers Mentioned 52x
"I like ordering from CLK because their prices are lower than my eye doctor’s office and local store. I find joy in getting a deal on something very important to me, my vision."
Provides fast and reliable shipping, with many customers receiving orders quickly Mentioned 25x
"Quick service and delivery . Also very helpful in getting eye prescription from my eye dr. to confirm the specs for my order . Hope to order a full year supply after next exam ."
Offers helpful and responsive customer service Mentioned 18x
"The customer service team helped resolve issues (that I created by accident) immediately."
Provides easy reordering process for previous orders Mentioned 10x
"Online ordering with Contact Lens King is great. I can just reorder my previous order. Great user experience and awesome coupons! I will continue to be a loyal customer. :)"
Offers a variety of coupons and discounts Mentioned 8x
"I've been ordering contacts from here for about 5 or 6 years. I get (too many) texts from them, but every text is a discount code for a new sale happening all the time, so I tolerate it."

Common Complaints

Adds unexpected processing fees at checkout, increasing the final price Mentioned 15x
"Please be up front with your prices! It is infuriating to get hit with a HUGE processing fee at the very END of the transaction."
Website can be difficult to navigate, especially when reordering Mentioned 12x
"The website is far more complicated than it needs to be. Why is it impossible to simply reorder something that has been purchased before?"
Expedited shipping can be unreliable, with orders taking longer than expected Mentioned 5x
"Competitive pricing compared to other stores such as Costco, 1800 Contacts. Box was packed nice a secure. Only complaint, paid for 2nd day expedited and took 1 week."
Return policy does not allow returns on opened boxes, even if the lenses cause discomfort Mentioned 3x
"It was a disappointing experience. My eyes began to strain by the end of the first week of wearing these lenses. I understand the return policy doesn’t allow opened boxes, but how else would I have kn..."
Returning customers may be charged higher prices when logged in Mentioned 4x
"It's scammy that they charge returning customers 2X more when logging in and re-ordering through their site."

Common Questions About Contact Lens King

Answers derived from customer review patterns

Is Contact Lens King legit and trustworthy?

Based on the analyzed reviews, Contact Lens King appears to be a legitimate company, with many customers reporting positive experiences over several years. Reviewers frequently cite competitive pricing and fast shipping as reasons for their loyalty. However, some customers have raised concerns about unexpected processing fees and website usability, suggesting that transparency could be improved. Overall, while most customers seem satisfied, it's important to be aware of potential fees and to carefully review your order before completing the purchase.

Based on 45 reviews

Does Contact Lens King have good customer service?

Many reviewers praise Contact Lens King's customer service, describing representatives as helpful and responsive. Customers appreciate the personalized assistance they receive when resolving issues or verifying prescriptions. Several reviewers mention that customer service representatives were able to quickly address their concerns and provide satisfactory solutions. This suggests that Contact Lens King prioritizes customer satisfaction and provides adequate support to its customers.

Based on 18 reviews

Is Contact Lens King worth it for small business?

For small businesses, Contact Lens King can be a worthwhile option for sourcing affordable contact lenses for employee vision benefits. The competitive pricing and potential for bulk discounts can lead to significant cost savings compared to traditional providers. However, small business owners should be aware of the potential for unexpected processing fees and ensure that employees are comfortable navigating the website. By carefully comparing prices and utilizing available coupons, Contact Lens King can be a valuable resource for managing employee healthcare expenses.

Based on 10 reviews

What is Contact Lens King's return policy like?

According to the reviews, Contact Lens King's return policy does not allow returns on opened boxes of contact lenses. This can be problematic for customers who experience discomfort or vision issues after trying the lenses. While this policy is common among contact lens retailers due to hygiene concerns, it's important for customers to be aware of this limitation before making a purchase. Customers should carefully verify their prescription and lens specifications before opening the product.

Based on 3 reviews

Why does Contact Lens King charge processing fees?

Several reviewers mention high processing fees, but the specific reasons for these fees are not consistently explained in the reviews. Some speculate that the fees cover prescription verification and handling costs. While some customers appreciate Contact Lens King's transparency in explaining the fees, others find them to be excessive and unexpected. It is recommended to contact Contact Lens King directly for a detailed explanation of their processing fee structure.

Based on 14 reviews

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